Privacy Policy

We are committed to protecting your privacy when browsing the website http://www.supple-move.com.

Accordingly, this Privacy Policy describes who we are, the purposes for which we may use your data, how we process it, with whom we share it, how long we retain it, as well as how you can contact us and exercise your rights.

Who are we?

Your data will be processed by our organisation for the purposes described below. Our organisation is responsible for the processing of personal data within the meaning of the General Data Protection Regulation.

Why do we need your information?

Our organisation will process your personal data for the following purposes:

Customer and prospective customer management

The processing of your personal data contained in the purchase form (namely, name, address, Tax Identification Number, contact details, date of visit, information relating to payment methods, and/or location data for transportation purposes) is necessary for the performance of the contract to be entered into between you and our organisation, and/or for taking steps at your request prior to entering into a contract — namely, for the simulation and processing of the purchase of the associated services.

If you do not provide your data, we will not be able to provide you with the requested services.

Your data will be retained for this purpose for one year after the purchase of the services, without prejudice to cases where longer retention periods apply under applicable legislation (for example, to comply with tax-related record-keeping obligations or where there is an ongoing dispute in which the data is relevant).

Marketing to Customers

If you have purchased services online, our organisation may use some of your data (name and email address) to send you commercial communications providing information about products or services similar to those you have purchased.

You may object to receiving these communications when your personal data is collected and at any time after such purchase.

The processing of your personal data for this purpose is based on your consent, provided in the form of a soft opt-in, together with our organisation’s legitimate interests in providing you with information about services in which you have already expressed an interest.

For the purpose of sending marketing communications, your data will be retained for one year after the last communication is sent and will be deleted after one year of inactivity or, in any event, when requested by the data subject.

Statistical analysis

Our organisation may process the personal data collected for statistical purposes, in order tostudy patterns relating to the origin, preferences, interests, reliability and behaviour of our customers, with a view to understanding how we can improve our offering of products and services.

Data relating to each data subject will be collected and processed for subsequent analysis on an aggregated basis, making it impossible to identify which data subjects the final statistical information relates to.

Our organisation does not create a profile of you as a customer, nor will it make any decision based on profiling that produces legal effects concerning you.

This data processing will only be carried out with your consent, provided through the service purchase form.

Your personal data will be retained for this purpose for the period necessary to prepare the aggregated indicators, after which the data relating to you will be deleted, without prejudice to cases where longer retention periods apply under applicable legislation.

Complaint and litigation management

You may send us, through the contact details provided on the Website, suggestions or complaints regarding the services provided by our organisation. This data will be processed for the purpose of analysing and resolving the situation underlying your suggestion or complaint.

Accordingly, the legal bases for processing your personal data are our organisation’s legitimate interests in resolving the situation/complaint, as well as your express consent provided by submitting the suggestion/complaint.

Your data will be retained for this purpose for as long as necessary to resolve your suggestion/complaint and will be deleted within one year after its resolution, without prejudice to cases where longer retention periods apply under applicable legislation (for example, where there is an ongoing dispute arising from a complaint).

Your personal data may also be processed by our organisation for the purpose of managing litigation whenever there are pending judicial, administrative or other contentious proceedings between you and our organisation.

The legal basis for retaining the data in this case is our organisation’s legitimate interest, and the data will be retained for the period necessary to exercise the relevant rights.

Will my information be shared with others?

Your personal information may be disclosed to:

Third-party service providers of our organisation

Your personal data may be processed by companies contracted by our organisation, namely for website or email hosting purposes.

Only the personal data necessary for the provision of the relevant service will be provided to these companies.

Personal data may also be accessed by our organisation’s external lawyers and auditors, who are subject to professional secrecy or similar confidentiality obligations, with the assurance that such data will be kept confidential and will not be used for purposes unrelated to the audits.

Your data will be processed within the European Union.

What are my rights?

At any time, you may request from us:

Access to the information we hold about you;
Rectification of the information if it is inaccurate or incomplete;
Erasure or restriction of the processing of your personal data;
Where the processing is based on your consent or agreement and is carried out by automated means, you have the right to receive the personal data you previously provided in a structured, commonly used and machine-readable format.

Your requests will be handled with particular care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is only disclosed to the data subject concerned.

Please note that in certain cases (for example, due to legal requirements), your request may not be immediately fulfilled.

In any event, you will be informed of the measures taken in this regard within one month of your request being made.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados — CNPD): https://www.cnpd.pt/.

Right of access

The data subject has the right to obtain from our organisation confirmation as to whether or not personal data concerning them is being processed and, where applicable, to access their personal data and the information provided for by law.

If you request more than one copy of your personal data undergoing processing, our organisation may charge a fee corresponding to the administrative costs.

Right to rectification

The data subject has the right to obtain from our organisation, without undue delay, the rectification of inaccurate or incomplete personal data concerning them.

Right to erasure of data (“right to be forgotten”)

The data subject has the right to obtain from our organisation the erasure of their data without undue delay, and our organisation is obliged to erase personal data without undue delay where, in particular, one of the following grounds applies:

a. The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

b. The data subject withdraws their consent to the processing of the data (where the processing is based on consent) and there is no other legal ground for the processing;

c. The data subject objects to the processing and there are no overriding legitimate grounds justifying the processing.

Right to restriction of processing

The data subject has the right to obtain from our organisation restriction of processing where, in particular, one of the following applies:

a. The data subject contests the accuracy of the personal data, for a period enabling our organisation to verify its accuracy;

b. The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of its use instead;

c. Our organisation no longer needs the personal data for processing purposes, but the data is required by the data subject for the establishment, exercise or defence of legal claims in judicial proceedings;

d. The data subject has objected to processing, pending the verification of whether the legitimate grounds of the data controller override those of the data subject.

Right to data portability

Where the processing is based on the data subject’s consent and that consent has been provided by automated means, the data subject has the right to receive the personal data concerning them which they have provided to our organisation in a structured, commonly used and machine-readable format.

Right to object

Where (i) the processing of data is carried out for the purposes of the legitimate interests pursued by our organisation; or (ii) the processing of data is carried out for direct marketing or profiling purposes, you may also object to the processing of your personal data at any time.

Can I withdraw my consent at a later date?

Where consent is legally required for the processing of personal data, the data subject has the right to withdraw their consent at any time. However, this right does not affect the lawfulness of processing carried out on the basis of consent given prior to its withdrawal, nor does it affect subsequent processing of the same data based on another legal basis, such as the performance of a contract or compliance with a legal obligation to which our organisation is subject.

If you wish to withdraw your consent, you may contact us at hello@supple-move.com.

How does our organisation use cookies and similar technologies?

To provide a better service to users, we use cookies, i.e. small text files that are placed on your hard drive by a web server. This technology is used by our organisation to:

Enable us to know who our visitors are and, in this way, provide a better, safer and more personalised service;
Understand the performance of our Website and plan its updating and improvement in line with our customers’ expectations. Each visitor is assigned an individual cookie, thereby ensuring the privacy and security of the data. Statistical information is presented in aggregated form, making it impossible to identify individual visitors.

Web browsers allow you to exercise some control over cookies through your browser settings. Most browsers allow you to block cookies or block cookies from specific websites. Browsers may also help you delete cookies when you close the browser. However, please be aware that this may mean that any opt-outs or preferences set on the Website will be lost.

Do you have any questions?

If you have any questions regarding the processing of your personal data, or if you wish to exercise any of your rights, please contact us:

Email: hello@supple-move.com

Our organisation will periodically update this Privacy Policy. We ask that you review this document regularly to stay up to date.